Shipping Policy

Thank you for shopping at Pachydermal. We strive to provide a seamless, reliable shipping experience to ensure your high-quality apparel reaches you quickly and safely. Below you will find the details of our shipping operations, regions served, and typical delivery windows.

1. Order Processing & Fulfillment

All orders are subject to a standard processing window before shipment:

• Standard Processing Time: 1 to 3 business days (excluding weekends and holidays).

• Orders placed after 2:00 PM EST on Fridays or during the weekend will begin processing on the following business day.

• During high-volume promotional cycles or holiday seasons, processing may extend by an additional 1 to 2 business days. If a significant delay occurs, our support team will contact you directly via email.

Please Note: If your purchase contains custom, print-on-demand, or limited-run apparel, production timeframes are outlined explicitly on the product detail page and will be added to the standard processing window.

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2. Shipping Rates & Delivery Estimates

We partner with leading couriers (including USPS, UPS, and DHL) to offer competitive transit speeds. Shipping costs are calculated dynamically at checkout based on package weight, dimensions, and destination country.

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Standard Shipping 3 to 7 business days

Calculated at checkout 

Expedited Shipping 2 to 3 business days

Calculated dynamically at checkout

International Shipping 7 to 21 business days

Varies by destination country and customs clearance speeds

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3. Shipment Tracking

Once your apparel is packed and handed over to the courier, an automated shipment confirmation email will be dispatched to the address provided during checkout. This message includes a tracking link allowing you to follow your package in real-time. Please allow up to 24–48 hours for tracking updates to populate on the carrier's network.
 

4. Customs, Duties, and Taxes (International Shipments)

Pachydermal is not responsible for customs fees, import taxes, or brokerage charges applied by the destination country. All fees incurred during or after shipping are the sole responsibility of the customer. Please consult your local customs office to understand prospective costs before completing your order.

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5. Wrong Address & Undeliverable Packages

It is the buyer's responsibility to verify that the shipping address is correct and complete prior to completing the transaction. We work efficiently to process orders, meaning address modifications cannot be guaranteed once a purchase is finalized.

• If a package is returned to us by the carrier due to an insufficient or incorrect address provided by the customer, the customer will be responsible for the reshipment fees.

• Original shipping charges are non-refundable for undeliverable packages.

6. Damaged, Lost, or Missing Shipments

If your package is marked as delivered by the carrier but is nowhere to be found, or if your items arrive damaged, please follow these steps:

• Verify with neighbors, building management, or alternative drop-off spots.

• For damaged goods, take clear photos of the packaging and items immediately.

• Contact our team within 7 days of the recorded delivery date. We will assist you in opening an investigation or preparing a replacement shipment if necessary.

Questions regarding your shipment? Our customer care team is here to assist you. Reach out via email at: pachydermalcollection@gmail.com.